General

Why buy from us?

• We deal with high quality product at very affordable price.
• Can you imagine 50-60% discount for product just the same quality as Molymod or Prentice Hall set?
• Speedy Worldwide shipping.
• Excellent customer service.
• 60 Day Money Return Guarantee

How can I be sure I am dealing with a legitimate company?

We have been selling for more than three years now though we went on-line only in 2009 and the earning of a good reputation is no coincidence. We have been recognized for our real concern for the satisfaction of all our customers relating the product quality and speedy delivery.
Most important of all, when you shop with us, we will take care of you before, during, and after a sale.

When do you ship my order?

Most orders will be shipped within 48 hours after payment confirmation.

What methods of payment do you accept?

We accept Paypal, credit and debit cards with the accompanying logos: Visa, MasterCard, American Express, and Discover.
The payment gateway is processed through Paypal.

How do I order on-line?

It is easy and safe. Here is a preview:
• Click on the particular product you want.
• Read the information on the product page and select the quantity and shipping cost option for that item.
• When you’re done, click add to cart.
• You’ll be able to adjust items and quantities from the shopping cart.
• Enter your delivery address. View your order total and proceed to make payment.
• We will send a confirmation email to let you know that we have received your order.
• We will also send a shipping update by email to let you know that your order is on its way to you.

How fast will my products arrive?

The shipping time differs due to location and the customs check. From our experience, it usually takes around 10-15 days to reach our customers.
During peak festival season, such as Christmas or New Year, shipping time will be longer.

I think my product should have arrived by now. What should I do?

Please take into account the full shipping time lag from the time your item is shipped.
If you still have not received your merchandise by then, simply contact us at support@molecular-models.com.

What should I do if I receive a defective product?

Under our 60 day money back guarantee, you’re well protected for faulty product or if for any reason you are unhappy or not satisfy with your purchase. You can return it to us in its original condition within 60 days of the date you received the item.
Before shipping back to us, please contact us for the complete returning address.

How do I know you have received my order?

Once your order has been placed, you will receive an e-mail confirmation from us, indicating that your order has been received.

How to get my item earlier?

We usually ship your item by registered airmail and it takes around 10-15 days.
When you purchase 3 sets or more, we will ship it out by DHL or equivalent so that you can receive it earlier, around 5-10 days. In addition, we give more discount on item and shipping cost when you purchase more quantity.
We are very experienced in supplying large quantity to Chemistry University, why not drop us an inquiry and be amazed by our ATTRACTIVE OFFER!

Is your item the same as Prentice Hall?

These item are never sold under the name of Prentice Hall, but we assure you the same quality standard and we stand by our words to refund you if you find any quality or description noncompliance.
Well, quality assurance aside, almost all of our items are selling at nearly half the price of “Prentice Hall” or “Molymod”.

Do you sell some of components as I lost some but don’t want to purchase a complete new set?

Yes, we do sell all of our components and parts at our on-line store.

I am AP student and we intend to purchase more sets, how can we get it cheaper?

We give great discount if you intend to purchase more sets.
Drop us a message and we will come back to you as soon as possible with great offer.
Email: sofia@molecular-models.com

I am looking for some particular molecular model for some drugs, can you custom-made it for me?

Yes, we are keen to custom-made it for you as long as we are able.
To begin with, you can visit our on-line store to check on some available models. If is not there, let us know and we will come back to you after doing some research about your required model.